Privacy Policy

Last updated: April 4, 2026

PayerBenchmark ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit payerbenchmark.com or use our API services.

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1. Information We Collect

We may collect the following types of information:

• Account information — name, email address, company name, and job title when you register for an account or request API access.
• Usage data — API request logs, endpoint calls, query parameters (excluding any PHI), response times, and error rates.
• Device and browser data — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically via server logs and analytics tools.
• Communications — messages you send us via email, contact forms, or support channels.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our API and website
• Authenticate your identity and manage your account
• Monitor and enforce API rate limits and plan quotas
• Send transactional emails (API key delivery, billing receipts, service alerts)
• Improve our services through aggregated usage analytics
• Respond to support requests and inquiries
• Comply with legal obligations

3. Data We Do Not Collect

PayerBenchmark is a data infrastructure product. We do not collect, store, or process Protected Health Information (PHI) as defined under HIPAA. All rate data served by our API originates from publicly disclosed CMS Machine-Readable Files and does not include individual patient data.

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Service providers — cloud hosting, payment processors, and analytics vendors who process data on our behalf under confidentiality agreements.
• Legal compliance — when required by law, court order, or to protect our rights and the safety of our users.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookies and Tracking

We use essential cookies to maintain your session and authentication state. We may also use analytics cookies (such as those from Google Analytics) to understand aggregate usage patterns. You can disable cookies in your browser settings, though some features may not function correctly.

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. API request logs are retained for up to 90 days for debugging and rate-limiting purposes. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at privacy@payerbenchmark.com.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email and update the "Last updated" date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@payerbenchmark.com